Frequently Asked Questions

1) I need to reset my password

To reset your password, go to the “Log in” page and click “Forgot your password?”. Enter your email address and hit the “Send me reset password instructions.” Instructions for resetting your password will be sent to your email address.


2) I need to edit a CANS (including changing an item score) that was done more than 7 days ago

To make any changes or edits to a CANS that was done more than 7 days ago, you will need to submit the request using the secure Help Box. Please make sure to include

(a) the client’s MA# in your message,

(b) the date of the CANS in reference, and

(c) the specific information that you would like changed (item scores, demographics, etc.).

You will receive a confirmation email upon completion of the change.


3) I NEED TO ENTER A CANS THAT WAS DONE MORE THAN 7 DAYS AGO

To enter a CANS that was done more than 7 days ago, please follow these steps:

1) Enter the CANS using today’s date.

2) Use the secure Help Box to make a request to backdate the CANS. Please be sure to include

a) the client’s MA#,

b) the date of the CANS that you would like backdated, and

c) the correct date.


4) MY ACCOUNT IS FROZEN BECAUSE MY CANS CERTIFICATION LAPSED, WHAT SHOULD I DO?

The Praed Foundation requires annual recertification on the CANS, which is done through the TCOMtraining.com web page.

  • For help with the process of taking the certification exam, click here: Instructions for CANS Certification and Recertification.
  • Once you have passed the certification exam, you need to upload to the DataPool your new certificate. Note: the veracity of certificate is checked against TCOMtraining.com records.

The steps for uploading a new certificate are:

1) Login to your account.

2) Click the icon [put in icon] on the top right side of the screen, and select My Account [use appropriate font and color for My Account] from the menu options.

3) Scroll down to the Certification section and enter the correct month and year of your most recent CANS certification in the Date of Certification box.

4) Upload your CANS Certificate.

[Note: You obtain the CANS certificate from the TCOM training web page, once you have successfully passed the CANS certification exam. You can find the certificate once you login to your TCOMtraining.com account, click on ‘Me’ at the top menu, and then ‘My Certificates’.

5) Click on the Submit button at the bottom of the screen.


5) HOW DO I UPDATE MY CANS CERTIFICATION DATE?

One updates their CANS Certification date by uploading their most uptodate CANS certificate. Please follow the process as laid out in FAQ Question 4 .


6) How do I get Certified and/or Re-Certified in the CANS?

CANS certification must be renewed annually. CANS certification is centralized through the Praed Foundation’s collaborative training website www.TCOMTraining.com . This site provides a full training experience with videos, quizzes, practice vignettes with feedback and certification testing. A step-by-step guide can be found here: How to Navigate the TCOM Website

Please be sure to choose Pennsylvania–Community Data Roundtable for your jurisdiction and enter your agency affiliation before clicking Register.

The cost to become certified through the Praed Foundation’s CANS training website is $12 and is the responsibility of the individual. Individuals should check with their specific agency to determine if the cost of the CDR CANS–PA certification is reimbursable.

For Recertification: Once you re-certify in the CANS, please update your CANS certification information in the My Account section in the CDR DataPool™. Please note that this information is verified.